Our dressers do their upmost in each dressing appointment to ensure that clients receive items which suit their personal style and that builds their confidence. However, sometimes, especially when dressing virtually, there will be instances where items don’t fit. In that instance, we can offer an exchange or replacement.

Virtual Appointments

‍We will endeavour to give you a complete interview appropriate outfit in your virtual dressing appointment. We encourage you to choose items in your dressing consultation that you know you will want to wear and that will make you feel confident as we cannot replace or exchange items if you have changed your mind about the style or fit. It is also helpful to let your dresser know at the start of your dressing appointment if you are a particular size in a certain brand, as this is likely to increase the chances of items fitting how you would like them to. If an item you have received from your virtual dressing does not fit or is faulty, we can offer you a return and replacement for that item.

If you need to return and replace an item or items because they do not fit or are faulty, please contact us (returns@smartworks.org.uk) within seven days of receiving your parcel with the following information:
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-         What item(s) need to be returned and replaced(please include the brand and size of the item(s)
-         The reason for the replacement
-         The name and address of your closest post office so that we can arrange a returns label for the items/

If three or more items that you have received do not fit or are faulty, we can offer you another virtual dressing appointment. Otherwise, the replacement item(s) will be sent out after we have received the returned initial item(s). Please note, we can only offer one replacement dressing per person, and this will be a shorter appointment, specifically focused around replacing the necessary items.

Returning your parcel to the Post Office

You will be sent an electronic returns label from the returns inbox (returns@smartworks.org.uk).You would then print off and attach the label to the parcel of items to return and then drop it off at the Post Office so that it can be returned to our North London Centre.

Home Collection (only used if you have notified the Service Delivery Team that you cannot access a local Post Office)

You would provide your availability for a Home Collection via email to the returns inbox. The Home Collection is then arranged by Service Delivery staff and the parcel is picked up and delivered to the North London centre.  

In-person Appointments

We will endeavour to give you a complete interview appropriate outfit in your dressing appointment.

If an item you have received from your dressing is faulty, we can offer you an exchange for this item. This would entail you coming back to the centre at a booked time to complete the exchange. To book this in, please call our London office (0207 288 1770) within seven (7) days of your dressing appointment.

Please note that we cannot replace or exchange items if you have changed your mind about the style or fit.  We encourage you to choose items in your dressing consultation that you know you will want to wear. Please note, we can only offer one replacement dressing per person, and this will be a shorter appointment, specifically focused around replacing the necessary items.