Frequently Asked Questions

Frequently asked questions about Smart Works and the service we provide to unemployed women across the UK.

Where is the clothing donated from?
Approximately 40% of our clothing is brand new and comes from the retail brands that support Smart Works namely Hobbs, Whistles and the OUTNET, we also receive make-up from Bobbi Brown. The other 60% is donated by individuals, companies and various other organisations that run clothing drives for us. All our clothing donations are carefully sorted and steamed before being hung in our dressing room.
What clothing will I receive at my Smart Works appointment?
You will receive a complete outfit for your interview that could consist of a suit, shirt, heels and a handbag or a skirt, blouse, jacket, tights and some flat pumps. This outfit is yours to keep and free of charge. When you get a job you can come back to Smart Works for a second appointment and here you will receive an additional five items of clothing for your working wardrobe.
Do you offer hair styling and make-overs?
Hair-styling and make-overs are not part of the Smart Works service however our stylists are there to offer advice. Occasionally we have make-up artists in some of our offices however this is not a regular occurrence.
Can I come to Smart Works if I have a job but have no suitable clothing?
The Smart Works service is for unemployed women who have an upcoming interview, so ask your referrer to book an appointment for you prior to your interview and then when you get the job you will have access to another appointment where you receive an additional five items of clothing for your working wardrobe.
What should I do if I can’t make my appointment or if I’m running late?
If you can’t make your appointment please call and let us know as soon as you can, the more notice the better. If you are running late, again, please call and let us know, however if you are running more than half an hour late we can’t guarantee that you will be seen as we work on an appointment schedule, we do not offer walk-in appointments.
Can I bring my family?
We want you to come to Smart Works without your family. This is your time and we want to focus solely on you. Please do speak to your local Smart Works if you have any immediate concerns about this.
Can I bring my pet?
We ask that you do not bring animals to your appointment.
Do I need to bring anything with me to my appointment?
If you have a garment like a jacket that you’d like to wear to your interview you can bring this and our stylists can work around the garment to find the rest of your outfit. For your interview coaching session it’s very helpful if you have the job description for the role you are interviewing for and your CV.
Do you pay for travel?
No, we are unable to pay for your travel to the appointment; this is something you need to discuss with your referrer.
Do I need to be on job seekers allowance to come to Smart Works?
No, any unemployed woman with an upcoming interview is entitled to our service so you do not need to be on job seekers allowance.
Can I call and book an appointment in for Smart Works myself without my referrer?
No, appointments at Smart Works are by referral only. Each local Smart Works works with a large range of referral partners who support women back into work. If you are unsure please call and we will be able to advice you.
Can I come to Smart Works to prepare for every interview?
No, the Smart Works service is a one off service to prepare you for your interview. If your last visit to Smart Works was more than two years ago do call and we will be happy to discuss this with you.