Frequently Asked Questions

  • What is the address of Smart Works Newcastle?

    Smart Works Newcastle, Mea House, Ellison Place, Newcastle upon Tyne, NE1 8XS

  • How do I get to Smart Works Newcastle?

    MEA House is a 5 storey building located on Ellison Place in Newcastle city centre. Ellison Place is located just off John Dobson Street, next to Northumbria University campus. It is a 5 minute walk from Haymarket and Monument metro stations and 10 minutes from Manors metro station. We are also well served by bus networks.

    From Haymarket metro or bus station
    Walk down Northumberland Street from Haymarket metro station, turning down Saville Row between Superdrug and H&M. Cross John Dobson Street at the traffic lights and walk straight ahead, crossing College Street. MEA House is the building straight ahead of you that hangs over Ellison Place like a bridge.

    From Monument metro station
    Exit Monument metro station towards Northumberland Street and head up this street, turning down Saville Row between Superdrug and H&M. Cross John Dobson Street at the traffic lights and walk straight ahead, crossing College Street. MEA House is the building straight ahead of you that hangs over Ellison Place like a bridge.

    From Manors metro station
    Exit Manors metro station and take the overpass that crosses the central motorway. When you see the spiral staircase, take a right without descending to street level and follow the overpass directly ahead to MEA House, located near Northumbria University’s main campus on Ellison Place.

  • What if I am running late or get lost?

    Please do call and let us know if you are running late because we have an appointment schedule.  If you are lost we are happy to talk through directions on the phone with you.

  • What should I do if I can't make my appointment?

    Please always call and let us know if you are unable to attend your appointment, the more notice we have the better.

  • Can I bring my children to my appointment?

    Ideally we want you to come to Smart Works London alone, this is your time and we want to focus solely on you.  We do recognise that childcare arrangements can be tricky so we are happy for you to bring children.

  • Can I bring my pet to my Smart Works appointment?

    No sadly we cannot have animals at Smart Works Newcastle.

  • When are you open for client appointments?

    We are open to see clients from 10am-3pm on Tuesdays, Wenesdays and Fridays.

  • How do I donate clothing?

    Donations can be posted or dropped off in person during our office hours.  Sadly we are unable to collect or arrange transportation for your donation.