Frequently Asked Questions

  • What is the address of Smart Works London?

    We have two Smart Works sites in London, one in Islington and the other in Ladbroke Grove.

    89 Shepperton Road
    N1 3DF

    St Charles Hospital
    Exmoor Street
    W10 6DZ

  • Which Smart Works office should I come to?

    It’s up to you which Smart Works office you have your appointment in, whichever is easiest for you to get to.  When your referrer books an appointment specify which office you would like to come to.

  • How do I get to Smart Works North London?

    We will send you an email when your appointment is booked with directions on how to get to us.  The nearest tube stop is Highbury & Islington, which is a 20 minute walk away.  The other alternative is to go to the train station Esssex Road which is a 5 minute walk away from our office.

  • How do I get to Smart Works West London

    We will send you an email when your appointment is booked with directions on how to get  to us.  The nearest tube stop is Ladbroke Grove, which is a 10 minute walk away.  We are based in the St Charles Centre for Health & Wellbeing in the St Charles Hospital, if you go to the reception of the Wellbeing centre they can direct you to Smart Works.

  • What if I am running late or get lost?

    Please do call and let us know if you are running late because we have an appointment schedule.  If you are lost we are happy to talk through directions on the phone with you.

  • What should I do if I can't make my appointment?

    Please always call and let us know if you are unable to attend your appointment, the more notice we have the better.

  • Can I bring my children to Smart Works London?

    Ideally we want you to come to Smart Works London alone, this is your time and we want to focus solely on you.  We do recognise that childcare arrangements can be tricky so we are happy for you to bring children.

  • Can I bring my pet to Smart Works London?

    No sadly we can not have animals in either of our Smart Works London sites.

  • When are you open for client appointments?

    In our Islington office we offer 7 appointments on weekdays starting at 10am with the final one at 3pm.  We also offer 7 Second Dressing appointments on Saturday starting at 10am with the final one at 1pm.

    In our Ladbroke Grove office we offer 7 appointments on weekdays starting at 10am with the final one at 3pm.  We are not currently open on weekends in this office.

  • What are your office hours?

    We are open from 9am – 5pm Monday – Thursday and from 9am – 4.30pm on Friday.

  • How do I donate clothing?

    Donations can be posted to either London office or dropped off in person during our office hours.  Sadly we are unable to collect or arrange transportation for your donation.